Our services

Whether you are launching a new product or service in the mobile space, arming your sales team, or taking your social message to the streets, Pivot can provide everything from memorable identity programs to immersive web sites, compelling collateral materials and integrated communications strategies. Most of all, we help you put your arms around your communications efforts and user experiences so your organization’s voice is clear, consistent and persuasive.

Design Research

A qualitative approach–Using design research techniques, designers become the investigator and observe users, products, services and their environment in order to learn more about them and better inform their design. These customer focused processes are highly effective at revealing new opportunities in product and service design, translating into innovative new business strategies.

Services

Content audit
Landscape analysis & review
Stakeholder and user Interviews and surveys
Field research
Observation(passive and participant) photo and video
Usage Profiles and Scenarios
Experience storyboarding and mapping
Testing
Design workshops

Brand Program Design

We bring your voice to life in the printed physical world, through strategically sound identity and positioning programs, drawn from our understanding the competitive landscape, organisation goals and customer insights. Ensuring that every communications vehicle results in consistent and positive brand recognition.

Visual Identity Programs
Corporate & Brand naming
Corporate & Brand Messaging
Communications Materials & collateral
Brand Guidelines
Packaging
Exhibit & Tradeshow Design

Web & Mobile Design

Pivot works with you in developing mobile and online communications, as well as product and service interfaces, that are both practical and compelling. Our Informed Design approach ensures that your intended service image and messages are conveyed with visual impact, brand consistency and ease of use. We are experts in the design of usable websites, mobile applications, intranets, extranets and social media interfaces.

Web Sites
Mobile Applications
GUI Design
Social Networking

Environmental Design

An environment must be designed according to the audiences’ needs, expectations and behaviours. We design and test wayfinding systems that provide users with an easy to navigate physical space while supporting the determined usage goals and scenarios. An effective wayfinding system improves customer satisfaction, enhances brand experience, and allows stakeholders to be more productive.

Wayfinding & Signage System design