Pivot's Compass™ Sessions

How can you prepare for the future today? Will your products or services meet the needs and attention of an ever-changing audience and culture? Imagine tapping into the people who are responsible for delivering your brand experience to your customers so they can contribute towards the improvement of your organization. Our sessions can involve internal stakeholders who interface with the end-user and with customers who use your products and services. Pivot's Compass™ sessions are ideally suited to create tangible outcomes. We help your team develop a visual understanding of why you've chosen a strategy and what you're attempting to create with it. These sessions can bring a design thinking process to your business to help build consensus, collaboration and a sense of work fulfillment.

By involving people in your organization you are effectively tapping into those responsible for delivering your brand experience to your customers. Your people are your greatest assets. Using their knowledge and experience is the only way to evolve your business for a more successful future.

Here are some of our themed Compass sessions:

Synthesize Internal Thinking: Think before you design

Your organization is looking to re-launch a product or service, why not tap into your valuable people assets. We help you facilitate a design thinking session to tease out the internal teams’ ideas in a collaborative and community-oriented way. Customer facing stakeholders hold valuable insight into what could be your ‘next best idea’, a product evolution idea, or a simple fix that could save you thousands of dollars in efficiencies. We do this in a 4-5 hour session that will help you see new opportunities. Our deliverables include Pivot’s Compass™ session, as well as documentation, video interviews, and a final visualization of the findings presented in slide or booklet format.

Unleash Your Potential: Improve existing products and services

You know there are problems with a current service or product in your organization and are looking to begin improving them. We meet with your internal team to help imagine what the new product or service could be. Our goal is to motivate the internal stakeholders to ideate on the next generation of products. This effort helps build and define what the design project brief could be. Our deliverables include the Compass session, documentation and a final visualization of the findings presented in slide or booklet format.

Mapping Customer Experience: Discovering future possibilities

Thinking openly about what your customer does or could do with your product or services we invite key company stakeholders to participate in rapid mapping of customer experience. We look for gaps and opportunities in the customer experience and ways to improve customer engagement. Our deliverables include the Compass mapping session, mapping documentation and a visualization of the findings presented in slide or booklet format.

Interested in finding out more about Pivot's Compass™ sessions? We'd love to hear from you! Contact us now.